​So here’s how it works… 



​We’ve partnered with both Arise Virtual Solutions and ACD Direct, Arise Virtual Solutions services a list of big name companies, and ACD Direct runs pledge drives for well-known non-profit organizations. No individual works directly for Arise or ACD Direct. They only partner with business entities, so as an individual you would have to choose a virtual call center to work under (they call them IB’s or Independent Businesses).
That’s what RQE Business Solutions is... an Independent Business (IBO) with Arise, and also ACD Direct. And if your application is approved, you would be an independent contractor with our company, working directly on the Arise or ACD Direct platform, as a Client Service Professional (CSP). Your contract would be with our company. Your pay would come from our company. And we will also help you with getting setup and any administrative issues that may arise along the way as you are servicing the clients.

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You would not be an “employee”. You’d be an Independent Contractor. This means you are your own boss, simply contracting with our company, who is the link between you and Arise or ACD Direct.

General Requirements/Expectations
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Customer service experience is preferred but not required since every CSP will take a certification course which will teach them what they need to know in order to service the client they choose. Because of that, it is more important that you have certain personal and professional qualities versus experience.


These are very basic requirements that we look for with our independent contractors:
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​There are also system requirements that our independent contractors must meet:**


​**NOTE: You may apply and start the process even if you don't have all of the requirements at this time. You must have the required systems prior to working with clients. If you are approved to be an independent contractor with RQE Business Solutions, we can help you by providing product recommendations.


In addition, ACD Direct requires a typing speed of at least 40 wpm, and excellent reading skills (100% scripted).
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​Here are your next steps:


​Enter your name and email address below to receive our Work-From-Home Information Sheet that details everything you need to know about how RQE Business Solutions operates within the Arise and ACD Direct networks, including compensation, benefits/perks, fees, system requirements, etc.​   
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